Appointments

Our office hours are Monday through Friday from 7:30 am to 5:00 pm and our phones are answered from 8:00 am to 5:00 pm. Patients may use our secure Patient Portal to request appointments online or call our office.  Current patients wishing to use the Patient Portal for the first time should contact our office for log in information and instructions.

New Patients

We ask that all new patients arrive 30 minutes prior to their scheduled appointment time. Please bring your insurance cards and all prescription medication bottles that you are currently taking with you. For your convenience, you can download our Patient Registration forms in advance.  Please fill them out and bring them with you to your appointment.  Download forms here.

Sick Visits

To schedule an appointment, please call 804-526-1111, option 1.  We make every effort to accommodate requests for same-day and next-day sick visit appointments.

Lisa Shah, D.O. sees a patient for a routine exam.

Routine Visits

These are for non-urgent, chronic medical conditions and medication refills.  Please call well in advance to get the appointment time you prefer with the Prime Care healthcare provider you usually see.  We recommend that you make your next follow-up appointment before leaving the office.

Physicals/Annual Gynecological Exams/Well Child Exams

Please call in advance to schedule any of these exams to ensure you get the appointment time you prefer.

Cancellations

If you are unable to keep your appointment, kindly give 24 hours notice.  Failure to show for your appointment or give adequate notice may result in a $25.00 charge.

After Hours Emergencies

If you have a life-threatening emergency, please call 911.  If you have an emergent matter after hours and need to speak with the provider on call, please call 804-965-7965 the operator will put you in contact with our on-call provider.  Please note that our on-call provider does not dispense medication and is not to be used for medication refills.

Letters, Forms and Medical Records

Your health care provider may fill out necessary form(s) that you need.

We contract with MediCopy for the copying of medical records, FMLA and Disability forms. Due to the time involved there is a fee for this service.  Please read the release carefully when you sign it.

You may request records through our office or online at medicopy.net/patients where you can also learn about the release of information form completion processes or company contact information.

Read more about what to expect when requesting FMLA or Disability forms.

To access an online form to request records click here: Record Request Form

To access an online form to have FMLA, Disability or other forms completed on your behalf click here:  Form Completion Request Form